At Ballard Grain and Blade, your privacy matters to us. We are committed to protecting your personal information and being transparent about how it is collected, used, and safeguarded.
Privacy Policy
Effective Date: July 14, 2026
Ballard Grain and Blade LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ballardgrainandblade.com, purchase a product, request custom work, subscribe to communications, or contact us.
1. Information We Collect
Depending on how you interact with us, we may collect the following information.
Information you provide
We may collect:
- Your name;
- Email address;
- Telephone number;
- Billing and shipping addresses;
- Order and transaction information;
- Products purchased or considered;
- Custom-order measurements, preferences, budgets, timelines, artwork, photographs, and project details;
- Account information, if customer accounts are available;
- Reviews, comments, messages, and customer-service communications;
- Newsletter and restock-alert preferences; and
- Any other information you choose to provide.
Payment information
Payments are processed by the payment provider offered at checkout.
Payment providers may collect payment-card numbers, expiration dates, billing details, and other information needed to process the transaction. Ballard Grain and Blade generally does not receive or store complete payment-card numbers.
Payment providers handle payment information according to their own privacy policies and security practices.
Information collected automatically
When you visit our website, we or our service providers may automatically collect:
- IP address;
- Browser and device type;
- Operating system;
- Referring website;
- Pages viewed;
- Dates and times of visits;
- Shopping-cart activity;
- Cookie and similar technology information; and
- General website usage and diagnostic information.
We may use this information to operate the website, maintain security, understand website performance, prevent fraud, and improve the customer experience.
2. How We Use Information
We may use personal information to:
- Process and fulfill orders;
- Collect payment;
- Provide shipping, delivery, or local pickup;
- Communicate about orders, custom projects, production, returns, and customer service;
- Prepare quotes and evaluate custom-commission requests;
- Create and maintain customer accounts;
- Send restock alerts, product announcements, or marketing communications when requested;
- Maintain and improve our products and website;
- Detect spam, fraud, abuse, and security incidents;
- Enforce our Terms and Conditions;
- Keep business, tax, accounting, and transaction records;
- Comply with legal obligations; and
- Protect our rights, customers, business, and property.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
These technologies may be used to:
- Keep products in your shopping cart;
- Remember checkout or account preferences;
- Maintain login sessions;
- Determine whether your browser accepts cookies;
- Protect the website from fraud or abuse;
- Measure website traffic and performance; and
- Remember information you have previously entered.
Some cookies are necessary for the website and checkout to function. Other cookies may be optional depending on the tools installed on the website.
You can restrict or delete cookies through your browser settings. Disabling necessary cookies may prevent parts of the website, cart, account, or checkout from functioning properly.
4. Orders and Checkout
When you place an order, we collect information necessary to process the transaction, including your contact information, billing and shipping information, order details, and payment confirmation.
We use this information to:
- Confirm and fulfill the order;
- Process payment;
- Arrange shipment, delivery, or pickup;
- Communicate about production and order status;
- Handle returns, refunds, disputes, and warranty concerns; and
- Maintain legally required transaction records.
5. Custom Orders and Customer-Submitted Materials
When you request custom or made-to-order work, we may collect measurements, design preferences, photographs, logos, artwork, engraving instructions, budgets, timelines, and other project information.
We use these materials to evaluate, quote, design, manufacture, and fulfill the requested project.
We will not publicly use a customer’s personalized artwork, logo, or commissioned design for advertising without permission, except when necessary to produce or fulfill the order.
6. Marketing Communications
You may choose to receive product announcements, new-release notices, restock alerts, and other promotional communications.
Marketing communications are optional. You may unsubscribe at any time by using the unsubscribe link in the message or contacting us at ballardgrainandblade@gmail.com.
Unsubscribing from marketing does not prevent us from sending transactional communications about an order, payment, custom project, shipment, pickup, return, or customer-service request.
7. How We Disclose Information
We may disclose personal information to service providers that help us operate our business, including:
- Website hosting and ecommerce providers;
- Payment processors;
- Shipping and delivery carriers;
- Email and newsletter providers;
- Website developers and technical-support providers;
- Cloud storage and business-software providers;
- Spam, fraud-prevention, and security services;
- Analytics providers;
- Accountants, insurers, attorneys, and professional advisers; and
- Government authorities when legally required.
These parties may use information only as permitted by their contracts, their privacy policies, and applicable law.
We may also disclose information when reasonably necessary to:
- Comply with a subpoena, court order, or legal requirement;
- Investigate fraud, theft, abuse, or security threats;
- Protect the safety and rights of Ballard Grain and Blade, our customers, or others;
- Enforce an agreement; or
- Complete a merger, financing, sale, restructuring, or transfer of all or part of the business.
8. Sale and Targeted Advertising
Ballard Grain and Blade does not sell personal information for money.
If we begin using personal information for targeted advertising or sharing it in a manner legally defined as a sale, we will update this Privacy Policy and provide any choices required by applicable law.
9. Comments and Reviews
If website comments or reviews are enabled, we may collect the information entered into the form, along with the visitor’s IP address and browser information for spam detection and security.
Approved comments or reviews, including the name and profile image associated with them, may be publicly visible.
An anonymized identifier created from an email address may be provided to Gravatar to determine whether the commenter uses that service. Gravatar is operated by Automattic and is governed by Automattic’s privacy policy.
10. Photographs and Uploaded Media
Customers should remove embedded location information, including EXIF GPS data, before submitting photographs or images.
When an image is posted publicly on the website, other visitors may be able to download the image and extract information embedded within it.
11. Embedded Content and External Links
Our website may contain embedded videos, images, social-media content, articles, or links from third-party websites.
Interacting with embedded content may allow the third party to collect information, place cookies, or monitor your interaction as though you had visited its website directly.
Third-party websites and services are governed by their own privacy policies. Ballard Grain and Blade is not responsible for their privacy practices.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Completing and documenting orders;
- Providing customer service;
- Handling warranties, returns, disputes, or chargebacks;
- Maintaining tax, accounting, and legal records;
- Preventing fraud and protecting the website;
- Maintaining customer accounts; and
- Sending requested marketing communications.
Order and transaction records may be retained for the period required by tax, accounting, payment-processing, and other legal obligations.
Marketing information may be retained until you unsubscribe or request deletion.
Comments and their associated metadata may be retained indefinitely to manage moderation and recognize follow-up comments.
Information may remain in backups for a limited period after deletion.
13. Your Privacy Choices
Depending on where you live and the laws that apply, you may have the right to request that we:
- Confirm whether we hold personal information about you;
- Provide access to certain personal information;
- Correct inaccurate information;
- Delete certain information;
- Provide a copy of information you supplied;
- Stop sending marketing messages; or
- Explain certain disclosures of your information.
To submit a request, email ballardgrainandblade@gmail.com.
We may need to verify your identity before completing a request. We may retain or decline to delete information when necessary to complete a transaction, comply with law, prevent fraud, resolve disputes, enforce agreements, or protect legal rights.
14. Data Security
We use reasonable administrative, technical, and physical measures intended to protect personal information.
However, no website, email system, storage system, or internet transmission can be guaranteed to be completely secure. Customers should avoid sending complete payment-card numbers or other highly sensitive information through ordinary email or contact forms.
15. Children’s Privacy
Our website and products are intended for a general adult audience and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without legally required parental permission, we will take reasonable steps to delete it.
16. Privacy Rights in Certain States
Residents of certain states may have additional privacy rights when their state’s privacy law applies to Ballard Grain and Blade.
We will honor legally applicable and properly verified requests. We will not unlawfully discriminate against a customer for exercising an applicable privacy right.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology, or legal obligations change.
The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or by email when appropriate.
18. Contact Us
Questions or requests concerning this Privacy Policy may be sent to:
Ballard Grain and Blade LLC
Beaverton, Oregon
Email: ballardgrainandblade@gmail.com